Customer Service 101


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This interactive self study e-learning course provides an introduction to customer service. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your customer service skills.

Customer Service 101 is for anyone looking for a clear, easy to understand introduction to developing your customer service skills. It is part of the 101 Suite, designed to help you build your personal effectiveness as a manager or leader.

By completing Customer Service 101 you will be able to:

  • Articulate why it's important to build your customer service skills.
  • Detail what good customer service looks like.
  • Reflect on the skills you need to be deliver great customer service.
  • Practise your customer service skills.
  • Develop an action plan to take your customer service learning further.

This course takes up to an hour to complete and can be accessed on all devices.