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This interactive self study e-learning course provides an introduction to customer service. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your customer service skills.
Customer Service 101 is for anyone looking for a clear, easy to understand introduction to developing your customer service skills. It is part of the 101 Suite, designed to help you build your personal effectiveness as a manager or leader.
By completing Customer Service 101 you will be able to:
- Articulate why it's important to build your customer service skills.
- Detail what good customer service looks like.
- Reflect on the skills you need to be deliver great customer service.
- Practise your customer service skills.
- Develop an action plan to take your customer service learning further.
This course takes up to an hour to complete and can be accessed on all devices.
