This interactive self study e-learning course provides an introduction to customer service. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your customer service skills.
Customer Service 101 is for anyone looking for a clear, easy to understand introduction to developing your customer service skills. It is part of the 101 Suite, designed to help you build your personal effectiveness as a manager or leader.
By completing Customer Service 101 you will be able to:
Articulate why it's important to build your customer service skills.
Detail what good customer service looks like.
Reflect on the skills you need to be deliver great customer service.
Practise your customer service skills.
Develop an action plan to take your customer service learning further.
This course takes up to an hour to complete and can be accessed on all devices.