Difficult Conversations 101


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This interactive self study e-learning course provides an introduction to handling difficult conversations. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your ability to conduct challenging conversations.

Difficult Conversations 101 is for anyone looking for a clear, easy to understand introduction on the best way to handle difficult conversations in the workplace. It is part of the Mind Tools 101 self-study suite, designed to help you build your personal effectiveness as a manager or leader.

By completing Difficult Conversations 101 you will be able to:

  • Outline the benefits of having a difficult conversation.
  • Detail and apply the steps involved in preparing for a difficult conversation.
  • Explain the importance of effective listening, feedback and reading body language in a difficult conversation.
  • Identify reasons for negative reactions.
  • Describe techniques to diffuse argumentative, aggressive, or hostile behavior.

This course takes up to an hour to complete and can be accessed on all devices.