In this book from Emerald Publishing, AQ stands for “Answer Quotient,” echoing IQ for Intelligence Quotient and EQ for Emotional Intelligence. And like those similar acronyms, it’s a way of categorizing intelligence – based around how you answer questions.
Aren’t good answers simply the result of listening properly and responding on the spot? According to the author, you can turbocharge your communication by choosing the right kind of answer, from theory, story, concept, metaphor, procedure, and action.
Brian Glibkowski is Associate Professor of Management at North Central College in Naperville, Illinois, and he demonstrates his framework with the help of invited experts from a range of sectors...
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