Assertiveness Skillbook


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When you communicate assertively, you act fairly and with empathy, not with aggression, bullying or passivity. This takes precision and balance, as well as a strong belief that your rights and needs are as valid as everyone else’s. It’s not always easy to be assertive, but it is a skill that can be learned.

In this Skillbook we show you how you can develop assertiveness by:

  • Defining what assertive behavior looks like, and its benefits.
  • Identifying how assertive you are.
  • Exploring a variety of different assertiveness techniques.
  • Learning how to use the LADDER technique to be more assertive when you communicate.

This workbook should help you to feel more confident, and give you a renewed sense of who you are and what you stand for. Most importantly, you will know how to get what you need from now on – in a fair but firm way.

22 pages.

This workbook is a downloadable product. 

All our Skillbooks are available for free to Mind Tools Club members. Go to to sign up and gain full access.