Designing Better Business Processes Skillbook


( / )

Please select all options.

Every time that you follow certain steps to complete a task, you’re using a business process. Perhaps you have a procedure to follow when you deal with a customer complaint, write a report, or manufacture a new product.

When processes are efficient, they can streamline your work, enhance its quality, boost customer satisfaction, and minimize errors or delays.  

But, when processes are inefficient, work will more likely fail to meet the required standards or deadlines. This can result in poor customer satisfaction, wasted effort, wasted resources, and increased costs.

In this Skillbook, we’ll explore what business processes are, why they’re important, and how you can design ones that work for you. You’ll learn:

  • What business processes are used for, and how they can benefit you and your organization.
  • How to map out your business processes.
  • How to analyze business processes to make them more efficient.
  • How to implement and review business processes.

24 Pages. 

This workbook is a downloadable product. 

All our Skillbooks are available for free to Mind Tools Club members. Go to to sign up and gain full access.