Managing Conflict Skillbook


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Many of us experience conflict at work, and this isn’t necessarily a bad thing. It can stimulate ideas, spark creativity, and encourage personal improvement. These are all at the heart of good business practice.

However, if you want to help your people work together productively, you need to know how to manage conflict before it gets out of hand.

In this Skillbook, you’ll learn how to manage conflict effectively in different situations. You can explore how to identify and understand the causes of conflict, how to help other people who are experiencing conflict, and what skills to use when you find yourself in conflict.

In around one hour, you'll look at:

  • Common sources of conflict.
  • How to use the Interest-Based Relational Approach to manage conflict.
  • How to respond when you are involved in conflict.
  • Two conflict scenarios that you can use as an exercise, with suggested solutions.

17 pages.

This workbook is a downloadable product. 

All our Skillbooks are available for free to Mind Tools Club members. Go to to sign up and gain full access.